Contact
Every question lands in the right inbox on the first try.
Each topic has a dedicated mailbox with its own SLA. You can write in Ukrainian, Polish, or English — we reply in your language.
User support
How a feature works, bugs, data questions, calculation errors, technical issues.
shaposhnik.mcd@gmail.comResponse · within 1 business day
Data & privacy
Data export, account deletion, data-subject rights (GDPR art. 15-22), DPA requests.
shaposhnik.mcd@gmail.comResponse · within 30 days (GDPR art. 12 sec. 3)
Payments & subscription
Subscriptions, refunds, downgrade, mistaken charges, B2B invoices.
shaposhnik.mcd@gmail.comResponse · within 1 business day
Accessibility reports
Screen reader issues, contrast, keyboard navigation.
shaposhnik.mcd@gmail.comResponse · within 30 days
Lawyers & companies
DPA, sub-processor questions, security questionnaires, legal matters.
shaposhnik.mcd@gmail.comResponse · within 5 business days
Who runs the service
Ihor Shaposhnyk
Jednoosobowa działalność gospodarcza (JDG)
ul. Grzegórzecka 67C/12, 31-559 Kraków, Polska
NIP PL 676 264 12 78 · REGON 525091080
If we don't respond
If your complaint concerns personal data protection and we have not resolved it, you have the right to escalate to:
- Prezes Urzędu Ochrony Danych Osobowych — ul. Stawki 2, 00-193 Warszawa · uodo.gov.pl · +48 22 531-03-00
- Out-of-court dispute resolution (ADR) — UOKiK register of authorised ADR entities + the Trade Inspection (Inspekcja Handlowa) — for consumer disputes. The EU ODR platform was discontinued on 20 Jul 2025.
Last updated · 28 May 2026